Frequently Asked Questions


How do I get to the British Virgin Islands?

If you are flying directly to the British Virgin Islands, you should book your flight to Beef Island, Tortola (Airport Code: EIS). If you are flying into the U.S. Virgin Islands to get to Tortola, you will need to take the ferry from Charlotte Amalie, St. Thomas to West End, Tortola, for which there is an approx. $50 round-trip fare per person. We will meet you at the airport or ferry station and bring you directly to your villa. Depending on your choice, your rental vehicle will be available for pickup at the airport, ferry terminal or villa upon your arrival.

All Seaborne Airline flights from San Juan, Puerto Rico's Luis Muñoz Marín International Airport (SJU) to Tortola (EIS) are displayed and sold on the American Airlines website (aa.com). To book a flight travellers must input their information onto the site's home page followed by clicking "refine your search". By clicking on "all carriers" travellers can choose Seaborne for their flight into the British Virgin Islands.

Travellers can also book flights to Tortola (EIS) with connections on Seaborne Airlines through Travelocity. To book a flight, a person must enter their flight information onto the site's home page, followed by clicking on "advanced search options" which will lead them to search all airlines where a selection of Seaborne Airlines can be made. Once "search flights" is activated, the system will generate the available flights into the British Virgin Islands.

Travellers heading to the British Virgin Islands can also book connections through Cape Air, which recently expanded their codeshare relationship with American Airlines.

For additional information on Seaborne Airlines visit: seaborneairlines.com can be made online or by calling: Toll Free: 866-359-8784; USVI: 340-773-6442; English Reservations: 340-773-6442 extension 1; Spanish Reservations: 340-773-6442 extension 9

For additional information on Cape Air visit: capeair.com can be made online or by calling: 1-866-CAPE-AIR (227-3247). reservations@capeair.com; 1 (284) 495-2100 (BVI).
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What documentation is required to visit the BVI?

For UK and US citizens, a valid passport is required for travel to the British Virgin Islands. NOTICE TO ALL US CITIZENS BOOKING GREENBANK ESTATE VILLAS... As of December 31, 2006, all travelers coming outside the USA will need a valid passport to re-enter the United States. Visit the U.S. Passport Office for more information. Please verify boarding requirements with your airline.
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How do I arrange for a rental car?

We can make those arrangements for you, or you can book a rental car directly with any of the agencies on the island. Either way, we will be happy to coordinate with them to have your rental car at the location of your choice (the airport, ferry terminal or villa) when you arrive.

Note: A 4-wheel drive vehicle is recommended for Emerald Crest Villa.
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What should I bring?

Our Virgin Island villas are complete with everything you should need during your stay. You only need to bring your clothing and other personal items. We would like to remind you to pack for warm weather and that casual clothing will be appropriate for nearly all of your experiences. In addition to beachwear and outdoor clothing as needed based on your plans, be sure to include sunglasses, hats, and sunscreen. Bringing CDs, videos, books, and children’s entertainment items should also be considered.
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How much of a deposit is due?

Half of the rental amount is due by credit card within 72 hours of booking, to confirm reservation. The other half plus, 7% Government Hotel Tax and Refundable Security Deposit are due 45 days prior to arrival date.
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Are there any additional fees?

There is a 7% government hotel tax and a refundable Damage Deposit of $200 for Diamond Crest Villa or $300 for Emerald Crest Villa. These fees are due along with the final payment 45 days prior to arrival.
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What is the cancellation policy?

All cancellations and modifications must be made in writing via email or fax. If a cancellation is necessary and notice is received more than 45 days prior to your arrival, 80% of the total rent is refundable. If notice is received less than 45 days prior to your arrival, the rent is not refundable, although we will make every effort to reschedule your trip for another time; accordingly, we recommend travel insurance.
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Do you accept credit cards?

We accept Visa, Master Card and American Express.
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What are the check-in and check-out times?

Check-in time is 3 p.m. and check-out time is 11 a.m. Depending on the season, a 5 to 7-night minimum stay is usually required; however shorter periods may be arranged.
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Is maid service included?

Maid service is included once during your weekly stay at mid-week. Service is available for additional days at $50 per day. Extra towels and linen are always available.
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What about provisioning?

To ease your hectic travel day, we will provide a nice, simple cold dinner and the makings for the following morning's continental breakfast for you upon your arrival. You can then shop for provisions the following day at your leisure. Shopping in Road Town is only a 10-minute drive away and our supermarkets are well stocked. We can also arrange for a chef and provisioning services if you are interested.
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What is your currency?

The US dollar is the legal currency in the British Virgin Islands.
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Greenbank Estate Villas
P.O. Box 14, Road Town Tortola, BVI VG1110
Phone 1: (284) 494-7131 Phone 2: (284) 499-1756
Email: info@greenbankvillas.com
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